Please note, both passport and visa regulations can change and you should therefore check with your travel agent or the relevant embassy well in advance of travel. It can often take some time to obtain a visa, so you are advised to apply in plenty of time.

Your Responsibility: It is the responsibility of passengers  to ensure they have valid, acceptable passports and any required visa or any other documentation for the travel they are to undertake - you must be able to meet the entry requirements  for both your final destination and any stop off points en route. Passengers without the correct documentation may be refused carriage by  the airline  or entry into any country. Where entry is refused, fines or other financial penalty will be imposed on or by the airline and the passenger(s) concerned will be required to immediately return to their country of departure. Any passenger who travels without the required passport/visa/other documentation is solely responsible for and must immediately pay all fines, surcharges, other financial penalty, costs (including the cost of their immediate return flight) and any other sums of any description which are incurred or imposed by the airline or incurred by ourselves. This will be the case regardless of whether the lack of correct documentation is spotted at the departure airport. We can accept no liability in this situation and no compensation, expenses, refund or other sum will be paid.

Validity: A valid passport is essential when you travel abroad. Although your passport has been issued for 10 years (5 years for children) you should note that some overseas countries have an immigration requirement for a passport to remain valid valid for a minimum period after the date of entry to that country (typically six months). If your passport is in its final year of validity, you are advised to check the requirements  of the destination before you make your final travel plans.

How to contact the passport service: General passport enquiries should be directed to the Identity and Passport service. Please visit their website  www.ips.gov.uk or telephone 0870 521 0410

Apply early: If you need to apply for a passport or renew an expired passport, you should do so well in advance of travel and at least four weeks before. (If you are 16 or over and have never had a passport in your own name, you should apply for one at least six weeks before your holiday. The UK passport service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to protect your identity.

VIsa Requirements: The contact details of the relevant Consulate visa lines are as follows:

• Greek Embassy          020 7221 6467
• Turkish Consulate       0906 834 7348       
• Egyptian Consulate     020 7235 9777 ext. 30/37
• Kenyan High Commission   020 7636 2371

All 0906 calls are charged at £1/minute.

Non-British citizen passport holders may require visas to enter countries which are signatories to the Schengen agreement and contact should be made with the appropriate consulate or embassy for clarification.

Requirements for Turkey

Please note that British visitors to Turkey are required to pay £10 sterling per person for a visa on entry into the country and must hold a 10 year passport, with a minimum of 6 months validity from the date of entry into Turkey. The Visa is only valid for a 90 day stay or less. Scottish notes are NOT accepted.

Requirements for Egypt

British Citizens are required to have a visa for Egypt. There are two types of visa. A free ‘Sinai only’ visa is available but places limitations on destinations that can be visited for sightseeing or diving, so is not always recommended. If you intend to travel away from the coast, join excursions or some dive trips you will need to purchase a visa. At the time of going to press, these are available for purchase on arrival for £15, or can be arranged prior to departure for US$18 (for up to 30 days) by contacting the Egyptian Tourist Board/Embassy on
020 7235 9777 ext. 30/37.

Requirements for Kenya

All British passport holders over the age of 16 on date of return travel require a visa for entry into Kenya. At the time of going to press this can be obtained in advance of travel from the Kenyan High Commission for £20 per person or upon arrival in Mombasa airport for US $25 per person. Postal applications to the Kenyan High Commission take about one week from date of receipt.

FCO Travel Advice Unit

The Foreign and Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC2 (ceefax) page 470 onwards or on the internet under the address www.fco.gov.uk or call them on 0870 606 0290. Alternatively you can contact the ABTA information department on 0901 201 5050 (calls charged at 50p per minute).

What to bring

Yacht and Dinghy sailor

Sailing gloves - comfort and protection for 'office hands'. Light, waterproof spray tops to protect sailors from the chilling effect of spray in strong winds. Beach slippers, deck shoes or wet suit boots provide more comfortable sailing. Wetsuits for early or late season.

Windsurfers

We provide a wide selection of harnesses although you may prefer to bring your own. Windsurfers should bring a wetsuit for early or late season.Expert windsurfers maybe more comfortable with summer wetsuits to protect them from wind chill throughout the season or a rash vest to keep the sun off. Surf shoes help offset the effects of sun oils on the boards and help to avoid stubbed toes.

Waterskiers and Wakeboarders

We provide a limited range of wetsuites to wear whilst water skiing or wake boarding.There is a range of skiing and board size and style to choose from but if you have personal favourites, please feel free to bring them with you (please check with your airline for carriage arrangements).

Mountain bikers

We supply helmets and gloves, but bring your own if you prefer. Bring trainers or other sports footwear. Padded Lycra shorts - a good investment for comfortable cycling - Bum bag - a useful addition. If you are planning on bringing your own bike please check with your airline for carriage arrangements.

Tennis

We provide a range of rackets and balls, but feel free to bring your own if you prefer.

Divers

If you don't wish to bring your won equipment it can be hired at time of booking. Tanks and weights are always provided free of charge.

General

You won't need many clothes on our holidays! Just  plenty of swimwear, casual holiday clothes and a sweater for the evenings. Evening dress is informal.

Storage space is often limited , so travel light. Those on yacht holidays have even less storage space and should pack everything into soft holdalls.

A small soft rucksack or cool bag is extremely useful for carrying picnincs, towels and spare clothes. Bring warm clothes in May and early June and after mid-September if travelling to our Mediterranean resorts.

Flying with Thomas Cook Airlines

Providing you with the ultimate in flexibility, Thomas Cook Airlines are able to offer a number of pre-bookable flight services, which should be booked no later than 3 days prior to departure. (If you are not flying with Thomas Cook Airlines, please contact your airline direct or consult with your Travel Agent).

New for summer 2010 - Seat selection and Internet Check in

Customers on selected routes who pre-book 'Your Seat Your Choice' can enjoy the benefits of internet check-in*, including seat selection from7 days prior to the scheduled flight departure date.Full details will be included with your invoice/flight tickets or by visiting www.thomascookairlines.co.uk .

We know that our customers will love this new service and expect to be very popular, so don't leave it until the last minute...as internet check-in may close up to  3 days before departure for some destinations.


Your seat, Your choice

When you book your holiday ask your travel agent (or select online) to add the 'your sat your choice' pre-bookable service.

Prices starts from just £12 return per person.

This service enables you to select your seat number and to check-in online at www.thomascookairlines.co.uk from 7 days prior to the schedules flight departure date.

Please have your booking reference to hand; see your invoice/tickets for more details. 

Priority seat selection

To have the best choice of availability for your favourite seats simply book 'Your seat, Your choice' and then select Priority Seat Selection. Just visit www.thomascookairlines.co.uk . at any time after making your booking for full details. Priority seat selection is available from just £6 per person per flight.

Priority seat selection is usually available at least 98 days before departure.

Please note: For both the above services, seat numbers are subject to availability at the time of selection. Restrictions apply depending on aircraft type, route and CAA restrictions. Not all seats are available to reserve.These services are only available to customers travelling on Thomas Cook Airlines flights after 01 May 2010. Services are bookable on line at www.thomascookairlines.co.uk, alternatively by contacting  Thomas Cook Airlines on 0844 855 0515 A fee will apply to a seat selection booking made through our call centre.

* Internet check-in is only available from UK only when you pre book 'your sat, yoru choice' services as listed above and is subject to availability.


Seats together

You can reserve seats together on selected other charter airline flights at the time of booking for charges of up to £20 per person. They aim to seat parties together, side by side. However, in some circumstances, depending on the size of the group and/or configuration of the aircraft, sitting together could be either side of the aisle or directly behind one another.

 

Extra Leg Room

If you like to stretch out you can reserve one of the limited number of seats offering additional leg room prices start from only £17.50 per person per flight.

Dietary Requirement Meals/Snacks

If you are entitled to a meal or have paid for a meal, Thomas Cook Airlines can offer a range of meal options, including children’s, vegetarian, vegan, diabetic and gluten-free. Please reserve at the time of booking- ask your travel agent to book via Finishing Touches on View data. (Within 10 days of departure you need to call our Customer Service & Sales Team, no later than 7 days prior to departure).

Celebrating?

If you are celebrating a birthday, or other special occasion, you can pre-order Champagne with a charge. Call our Customer Service & Sales Team no later than 7 days prior to departure.


Executive Lounge Facilities

Executive Lounge facilities are available at selected UK airports. at a charge. Lounge regulations apply, subject to opening hours. Call our Customer Service & Sales Team no later than 7 days prior to departure.

Helping hand

If you require assistance on a flight just make your request at time of booking.

Peanuts

Peanuts can be purchased on board Thomas Cook Airlines flights. If you suffer from a peanut allergy, call Thomas Cook Airlines Customer Service & Sales Team on  0844 855 0510 for a peanut-free meal to be requested (provided you are entitles to a meal or have paid for a meal).Tomas Cook Airlines Ltd cannot guarantee to have  peanut-free environment onboard an aircraft and is not able to change or modify the cabin environment by individual passenger request. 

Carriage of Infants (0-24 months)

Infants must be over 6 weeks (2 weeks with Thomas Cook Airlines) to travel by air and must sit on an adult’s lap or occupy a car seat (infants must be at least 6 months to occupy a car seat).  If choosing to sit the infant on an adult's lap, please see Child Price Conditions (Your Holiday price section) for prices. If choosing to occupy a car seat, we recommend you contact the relevant airline for regulations for the car seat.

If travelling with Thomas Cook Airlines contact the Customer Service and Sales Team on 0844 855 0515 for information. Customers choosing the car seat option will need to book a flight seat for the infant. The price of a seat for an infant will usually be the adult seat only price, ask your travel agent to access airfares at the time your booking is made for the current seat only price.
Unfortunately we cannot offer this service on holidays including Good Friday and Easter Sunday. It is an airline regulation that children aged 2 or over must occupy a seat. Children aged 2 or over on the RETURN flight must pay the appropriate child price of the holiday.

Carriage of un accompanied minors (under 16 year)

Thomas Cook airlines will not accept children under age of 16 years unless accompanied by an adult. Other airlines we use have similar restrictions, it is your responsibility make appropriate enquiries with the airline direct before making a booking.

In-flight meal

Please refer to Your Holiday Price section 'and what's extra' for information about in-flight meals..

At the Airport

Check-in

The following information is designed to help you complete the airport check-in process as quickly as possible.

If you check in on time, the airline is entitle to refuse to allow you to board the flight. We cannot accept responsibility if such a situation arises and, whilst we endeavour to assist in making alternative travel arrangements to your resort, any cost or loss incurred as a result will be your responsibility.

I f you fail to check in at all fro your flight from the UK, we retain the right to cancel any other arrangements you have booked with us and you will be unable to use your return flight to the UK. No refund can be made for for any unused arrangements.

When you arrive at the check-in desk for your flight, you will be asked for your ticket, passport and baggage. If travelling in a group, please make sure all members of your party are at the desk. Once you have checked in, you can move through to the departure lounge where you will find further information, including your departure gate number.

Important Notice

You must check-in at least one hour prior to departure, failure to do so could result in you being denied to travel. Remember no calls will be made for your flight so please make sure that you are at the departure gate no later than 45 minutes before your departure time. Thomas Cook Airlines regulations permit the in-flight consumption of alcohol purchased from the on-board bar service only. Passengers that are refused travel will be responsible for arranging alternative transportation at their own expense.

Thomas Cook Airlines regulations permit the in-flight consumption of alcohol purchased from the on-board bar service only.

Security

Please keep your luggage with you at all times. Never carry packages or presents for anyone else. Unattended luggage will be removed and destroyed.

Emergency Exit Seats

Please note, for safety reasons we are unable to allocate seats on emergency exit rows to either disabled passengers or children.

Pregnancy

Regulations vary from airline to airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If you are in doubt, please check with the airline concerned. We recommend that you also consult your own doctor.

Fitness to Fly

You may need permission to fly from your doctor if you suffer from certain medical conditions, which may mean you also require assistance from the airline. Should you have any concerns about your fitness to fly and you are flying with Thomas Cook Airlines, please contact
0844 855 0515.

Baggage Delays

Although handling arrangements at UK departure points are excellent, there are occasions when your baggage may be delayed. However, if the recommended insurance is taken, you are covered for emergency purchases.

Sporting Equipment

Thomas Cook Airlines can accept most types of sports equipment (please check first) - charges apply. All such items will travel on a weight and space-permitting basis only. You should also have insurance for these items.

Carriage of Golf Club/ Scuba Diving Equipment

Thomas Cook Airlines charge for the carriage of the equipment is not included as part of your baggage allowance. Charges by other airlines may also apply for the carriage of sporting equipment, this may be payable either at the time of booking, or at the airport prior to departure. I f you are planning to take golf clubs or scuba diving equipment, please ask your travel agent the relevant airline at the time of booking , and they will be able to provide details of prices. Your travel agent must also give details of your request to take the sporting equipment on the 'Special Request' page of our reservation system. If sports equipment must be packed separately from other baggage, as these may need to be checked  at the check-in. We recommend that all your sporting equipment be insured separately, since more valuable or fragile items may not be covered by your insurance.

Hand Luggage

The check-in agent at the airport will ask you to show your hand luggage. Only one item of hand luggage is permitted. This should not be over 5kg in weight or bigger than 17 x 11 x 9 inches in size. The low dose X-Ray machines used at UK airports to examine hand luggage will not affect photographic film. Hold luggage is subject to a higher dose X-Ray inspection and we suggest therefore that you pack your film in your hand luggage. Items such as knives, scissors, tweezers and laser pointers may not be carried as hand luggage. These should be carried as hold luggage only. Any such items or sharp objects will be confiscated if packed in your hand luggage.

Hold Luggage

Your hold luggage must not exceed the stated allowance on your ticket. A charge will be made if the stated allowance is exceeded. Luggage allowances range from 15kg up to 25kg. Individual items of luggage must not exceed 30kg for lifting purposes.

Flight Operation & In Flight Safety

Safety

The safety and welfare of passengers is of paramount importance. While we wish to create a genuine holiday mood, we will deny boarding or impose additional conditions of carrigae of any passengers who:

• is intoxicated  and or disruptive
• found to be smoking on board of our aircraft
• makes an inappropriate remark.Inappropriate remarks are considered as any comment to statement made by a person, which indicates they may be carrying a bomb (or other such explosive device), a firearm or weapon regardless of that person's intent or reason for making the comment or statement.

Although we want you to start and end your holiday on a high note, please make sure that you keep any drinking to a minimum before the departure of your flight. We will deny boarding to any passenger who appears to be intoxicated or whose behaviour we consider to be disruptive. Passengers that are refused to travel will be responsible for arranging alternative transportation at their own expense.

We realise that some larger passengers, due to their size, often find that aircraft seat width is insufficient for their needs. For your own safety and comfort and that of other passengers, you must advise us or your travel agent at the time of booking if you know or are unsure as to whether the seat size on the aircraft will be sufficient for your needs. If you do require additional space, then subject to availability, you can purchase more than one seat located side bye side or if you prefer, a wider seat in an upgraded class (where applicable). We regret however, that due to additional costs incurred by us, you will have to pay the full cost of all seats required by you, plus any upgrade supplement per seat. If you are purchasing extra seats due to your size, please contact us or your travel agent.

Smoking

Please note that whatever airline you fly with, all UK charter airlines have a strict no-smoking policy throughout the aircraft.

Deep Vein Thrombosis

Deep Vein Thrombosis (DVT) is a serious condition where blood clots develop in the deep veins of the legs. Prolonged immobility is generally thought to be the common underlying risk factor, and thus any travel involving prolonged immobility can result in developing a DVT. A wide range of advice is available on DVT - you are strongly recommended to obtain advice which will
include information on those people most at risk of DVT and how to reduce risks when flying.

Most passengers can reduce risks through keeping circulation active by practicing in-seat exercises, especially leg exercises, and walking around the aircraft whenever possible - most airlines provide details of suitable exercises within their in-flight magazines or during in-flight videos and if you are flying Thomas Cook Airlines, please also visit www.thomascookairlines.co.uk for further information. More comprehensive advice can be found on the UK Department of Health’s website (www.dh.gov.uk) but if you believe you are at risk or have any concerns about the risks or doubts about flying, you must consult your GP before you travel.

Seat Pitch

We advise that the distance between the back support cushion of your flight seat and the back of the seat or other fixed structure in front of your seat will not be less than the minimum stated in the UK Civil Aviation Authority’s Airworthiness Notice No.64, issue 2 of the 29th October 2001 (26 inches).

Flight Operation

Flight timings shown on this website are based on the 24 hour clock system. These timings however, are provisional only and will be submitted for approval by UK and overseas scheduling committees and are therefore given for guidance only and are subject to alteration and confirmation. Our reservations system will show the latest timings for your flight. The right is reserved to substitute alternative airlines and/or aircraft at any time. All bookings are subject to the grant of licences by the Civil Aviation Authority.

Airline (Operating Carrier) Information

In accordance with EU Regulations we are required to advise you of the operating carrier(s) (or, if the operating carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of the booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the operating carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible.

Any change in the identity of the airline, flight timings and/or aircraft type will not entitle you to cancel or change to other flight arrangements without paying our normal charges except where specified in our conditions.

Flight Routings

A direct flight may touch down en route for refueling or to pick up and/or drop off passengers. In these instances you are not normally required to disembark and the flight is still considered to be a direct flight. A non-direct flight may require a change of aircraft en route while a non-stop flight will take you directly from your airport of departure to your final destination without stopping.

Code sharing

Some airlines now work in partnership with one another and they sell seats on each other's plane to enable more choice and better onward connections. This means that your flight will be with a different company to the one you expect.

Flight Supplements

These are based on a variety of factors.  For charter flights these are influenced by departure point, time and/or date of departure and/or services onboard. The flight and flights supplement we show in our flight pages are based on out intended flying programme planned many months in advance of the flights operating. We recommend booking  early to secure the flight and flight supplements, shown as we may have to vary our supplements according to the demand of our holidays. Each flight in our flight grid has its own individual 'flight code' and we promise that the supplement when you book that flight will not exceed the supplements stated in the grid by more than £150 per person (£250 per person longhaul). However, please note, to ensure we can offer you the best choice of flights at the most popular times of the year, we may put additional flights on sale under different flight codes not shown in the flight grid. We cannot guarantee these additional flights will not incur higher flight supplements (occasionally above £150 per person (£250 per person longhaul) and details of these supplements will be advised by your travel agent at the time of booking or shown  on our website. When we make available stays beyond 21 nights, an extra flight charge of up to £599 per person may be applied to cover the expected loss we may incur from unsold seats. Please note that Premium seat supplements are in addition to other flight supplement.

Your Accommodation

Prices and Occupancy

Prices on all holiday pages are quoted per person and are based on the number of adults sharing as given in the property description. We reserve the right to change prices, prices can go up or down. If fewer adults book the property there maybe under occupancy supplements shown in the price panel, where you’ll also find normal supplements relating to meals, hotel rooms and other facilities. Supplements are determined by the date the property is occupied, and not the departure date (unless otherwise stated).

Infants

Please note that in each accommodation description we state the maximum number of occupants a room can accommodate; this number can include one infant unless otherwise stated. If you need to book more than one infant into a room, please contact us before booking, as enquiries will need to be made with the hotel manager. For any bookings made which exceed this stated maximum and for which we are advised cannot be accommodated, we reserve the right to pass on the cost of any additional/different rooms required to accommodate the booking. There may be a charge locally for infants for use of services or facilities in the accommodation.

Single Supplements

Why are single travellers asked to pay for their room? If a single person occupies a double room they will usually be asked to pay extra (a single supplement). Hotels price their rooms as doubles and they do not reduce the rates if they are occupied by a single person. The costs to the hotel of providing the room - heating, lighting, cleaning etc. are the same regardless of how many people occupy that room.

Why are single rooms sometimes smaller than doubles or family rooms? Hotel design may mean that single rooms are smaller and may have different facilities to standard rooms. While there is normally a supplement for these rooms the overall cost will usually be less than when a single person occupies a double room.
The prices we charge reflect the costs of under occupancy of the rooms contracted to us by the hotel. We do not mark up these supplements.

Official Ratings

Rating systems are an attempt to give a guide to the overall quality of properties. The official ratings are given by the authorities in the country, and do tend to give a fair impression of relative standards within that country. However, different countries have different standards, so don’t assume that a 3 star hotel in one country is equivalent to a 3 star hotel in another. Official ratings are mentioned in the brochure descriptions where applicable.

Neilson Ratings

With over 25 years of experience we have compiled a rating system specifically for Neilson. This is based on the particular characteristics of each property, taking into account their facilities, general atmosphere, plus the distances to resort facilities. Our rating system enables us to give a useful reflection of property types in all countries. The rates are awarded from • to ••••• with + being awarded to those with a slightly higher standard. The nature of these ratings is subjective. They are compiled using the opinions of experienced Neilson employees in addition to a scoring based system.

Air Conditioning

Some properties have individual air conditioning located in either the bedroom or the living area. In some descriptions we have indicated that there is centrally controlled air conditioning. This means it is operated at the discretion of the management, both in bedrooms and public areas. In such cases air conditioning may be restricted to particular times of the day and to the hottest months of the summer. There may be a local charge for air conditioning in some rooms.

Nights in Your Accommodation

Your accommodation is usually reserved for you from 12 noon (from 4pm in some areas) on the day of your departure from the UK. In some cases depending on your flight times you may arrive in the early hours or during the course of the morning. Your accommodation should be immediately available to you and in this case is classed as the first night of your holiday. Rooms are normally vacated at 10am on the last day of the holiday, yachts at 9.30am. On some occasions there may be several hours to wait before the departure of your flight home. In such cases a room may be made available for changing and storing luggage. It is possible that you may lose a meal due to your particular flight times.

Yacht Breakdown Cover

In the unlikely event that your yacht cannot travel due to a major failure which is not your fault, we will offer £140 for each 24 hours full sailing day (10am-5pm) that your yacht is immobile (3100 for yachts under 30ft).

Views

If you would like a specific view, please be aware that rooms described as having a pool or sea view may not have a full pool or full sea view because of trees or plants blocking the view.

Mediterranean Toilets

Some Mediterranean toilets cannot digest paper, so it may go into a little bin, which is emptied daily.

Hotel-run Children’s Clubs

We are unable to accept responsibility for or give any guarantee for the standard of the facilities and qualifications of personnel at hotel children’s clubs. Children’s clubs may not meet standards of similar facilities in the UK and guests are strongly advised to remember that local standards and requirements in respect of such clubs may differ overseas and so you must ensure that you are completely satisfied with the facilities and staff providing this service before you enrol your child or children into the club and into the clubs care.

Room Cleaning and Towels

Bed linen and towels are changed once during the week and at the end of each week.

Other Guests

We do not have exclusive use of all properties featured in this brochure. Therefore there may be guests from other countries and of mixed age groups at your accommodation. Some of the hotels we feature do operate corporate conference facilities and there may be occasions where business meetings are taking place during your stay.

Your Resort

Safety & Hygiene

Your health and safety is of paramount concern to us, especially if children are involved. In addition to monitoring the hygiene and safety standards in all the hotel and apartments that we use, it is appropriate that we bring to your attention the need for you to be careful and to take necessary precautions whilst overseas and we need your help and cooperation with this.

We would ask you to pay close attention to the following information, together with any other information we, our agents or suppliers, provide to you before you go, during your flight and when you arrive in your destination and at your hotel. It is most important that you familiarise yourself with this information and any other information you are given or on display, because not only do we want you to have a great holiday but we want you to have a safe holiday.

Swimming pools and water features

Some of our hotels and apartments welcome local people and other holidaymakers not residing at the property to use the swimming pool and facilities within the accommodation. This can lead to pool areas becoming busy at times, for example sunbathing space and available sunloungers may become limited. Please make use of the pool shower facilities before swimming - this helps to prevent any potential infections and helps to keep the pool clean.

Every pool is different and most hotels/apartments do not employ life guards, so you are strongly recommended to familiarise yourself with the pool layout, identifying the deep and shallow ends before using. Do not use the pool after dark or when the pool is closed, even if the pool has underwater lights. You should never swim when you have been drinking alcohol. Whilst some of our hotels and apartments have water features, such as slides or flumes, which may appear in our photography, generally we do not recommend these are used. It is possible such features may have been replaced or removed since the photography was taken.

Overseas Safety Standards

Although the accommodation featured does operate to its own country’s standards, regrettably the safety standards and regulations overseas may not be of the same level that we enjoy in the UK. For instance, the design and height of balconies may differ. The setting and enforcement of local regulations is a matter for the Authorities of the country and the foreign supplier of the services concerned. We are working with hoteliers to improve standards wherever possible. You should familiarise yourself with fire procedures, including emergency exits in your accommodation, the swimming pool(s) area and any unfamiliar cooking appliances. If in doubt, ask your representative or an appropriate member of staff.

Children

Children must be supervised by you at all times, especially near water, on balconies or in unfamiliar buildings and surroundings.

Stomach Upsets

It is still a relatively common occurrence to suffer gastric illness when travelling abroad and being exposed to a different environment. There are many ways you can reduce the possibility of being affected, such as, not eating undercooked food, avoiding ice in drinks, ensuring you drink plenty of bottled water and avoid over exposure to the sun.

Out and About

Due to rough terrain and uneven surfaces, we recommend that you are extra careful and vigilant when visiting temples and other sites of interest and when crossing roads. Crimes against people and property are a fact of life throughout the world and you have the same responsibility for your own safety as you do at home. In some places the local police may not be very cooperative or interested when you report a theft or need insurance confirmation so always take care of your property. It is recommended not to approach cats and dogs and other animals as these may carry the rabies disease which can be passed on through bites and scratches. Please exercise caution before entering the sea as the seabed is not even and changes in depth. The sea is capable of springing surprises and we have not inspected the beach or seabed for its safety.

Airports and Transfers

Some resorts are off the beaten track; to reach them you either fly to airfields with few facilities, or you take long bus drives from better known airports. The places you reach are worth the trouble. Transfer timings are shown on each resort page under ‘Getting There’. Timings are approximate and do not include dropping off guests at other accommodation en route.

Our Service

At Neilson, we are proud that our Representatives are the best in the business. They are thoroughly trained in making sure that you have a great holiday, added to which they are local experts and their knowledge is at your disposal. For holidays which include the services of our Representatives they are based throughout the day or make frequent visits to our hotels. Our Representatives are also trained to know when they are not wanted - so if you want to do your own thing while you’re on holiday they’ll be perfectly happy to leave you alone. If you do not have the services of our Representative, you can rest assured in the knowledge that our UK Duty Office staff are quickly and easily contactable if you need any help, advice or assistance.

If you have a complaint we will need to know about it and our Representative or UK Duty Office will do their best to solve the problem as soon as reasonably possible to minimise any inconvenience. This will also help us to improve the holiday experience for all our customers.

There may be times when your Representative or our UK Duty Office is unable to solve a particular problem immediately. While appreciating that this may be upsetting for you, Neilson does expect you to behave in a reasonable manner towards our staff. Consequently, should any customer act in a threatening or intimidatory manner towards Neilson staff, we shall have no hesitation in taking appropriate legal measures.

Resorts

In low season, resorts can be quiet with some facilities in limited supply, whereas in high season the resort is sure to be full, with facilities in full swing. However there may be occasions where hoteliers or providers of services withdraw a facility temporarily or otherwise due to lack of demand, especially at the start or end of the season.

Resort Development

Some of the destinations in this brochure are still being developed and even in more established resorts there is often a possibility of building work taking place. If in our opinion this is likely to affect your booked accommodation we will tell you at the time of booking or if you have already booked, you will be contacted before departure if there is time. Please refer to the Booking Conditions section ‘Circumstances beyond our Control’ for more information.

Smoking

Restrictive legalisation against smoking is increasingly common in destinations worldwide. You may find that your hotel or areas within your hotel and holiday resort operate enforced smoking regulations. Fines may be imposed for breaking regulations. To find out more visit the FCO website www.fco.gov.uk

Photography

Some of the atmospheric photography shown in conjunction with particular accommodation and resorts advertised in this brochure (e.g. children playing on a beach or close-up in a pool) was shot on location and not at the accommodation or resort concerned.

Equipment Failure

Can sometimes result in the withdrawal of some watersports facilities. We carry out the repairs as soon as possible.

Additional Activities

While we recommend particular suppliers, we have no control over their activities and cannot be liable for any shortcomings or inadequacies that may occur.

Moped and Quad bikes

Many holiday injuries we see are caused by moped or quad bike accidents. We don’t recommend you hire them.

Safari

You will check out of the Mnarani Beachclub while you are on a safari, however luggage not required on safari will be stored at the hotel. Valuables should be left in safety deposit boxes, You are advised to keep safari luggage to a minimum and to take a soft bag as  space is limited on vehicles. A sturdy pair of shoes is recommended, as is a lightweight jacket or jumper for the night and early morning game drives. Be prepared for early starts. The Kenyan government regularly renews the taxes on game reserve entry prices. If and when increases are applied, the prices in this brochure will be increased accordingly.

What's included - all Holidays

Return flights - Prices quoted in the brochure include a basic holiday price with a nil flight supplement, The price includes aircraft insurance, security and other associated costs, known at the time of booking. Other flights carry a supplement and this must be added to the basic price. Flight supplements are included in panels detailing the flight arrangements.

Air passenger duty, UK Airport taxes and security charges - Prices include current government Air Passenger Duty depending on destination/class of travel. The following duty applies (subject to change): Intra EU economy rate of £10, non-economy rate of £20, Long haul economy rate £40 and non economy rate of £80.

ATOL Protecion Contribution (APC) - The price of your holiday includes the amount of currently £1 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA who provides financial protection for your holiday in the unlikely event of our failure. The amount you pay will be shown on your confirmation invoice.

Aviation Fuel Costs - Known at the time of booking (see Extra Charges - before booking)

In-flight meals appropriate to the airline, time of flight and destination.If you require vegetarian, kosher or have other special dietary requirements, please let us know when you book (there may be a small charge made by the airline).

Return transfers - Please rest assured that if you are required to wait at the airport for a time before your transfer departs, or stop en route in order to meet order clients we endeavour to keep any waiting time to a minimum.

Accommodation - Prices are shown within the price panel for each property. In hotels prices are per person for two adults sharing a room. Yacht prices are based on the number of passengers sharing the accommodations excluding infants.

Meals in accommodation are detailed on each resort page.

Neilson representative are on the spot at all times in all resorts.

Dinghy sailing, windsurfing, mountain biking, water-skiing and tennis tuition and use of equipment depending on your accommodation and holiday choice (yacht courses are at a supplement).

Sea Urchins, Surfbusters, Sharksters, Surf Squad and TAG children's club are included in some of our destinations, see pages 12-13 for more details.

Marine insurance - covering injury or damage you may cause to third parties with our equipment, and accidental loss or damage to one of our yachts and its inventory.

Free luggage allowance usually 20kgs (44 lbs) per person (excluding infants) unless otherwise indicated on your air tickets. One small piece of hand luggage per person weighing under 5kgs (11lbs) may be take on board the aircraft.

What's extra:

Flight supplements for departures from airports other than Gatwick. We reserve the right to change flight supplements or add additional flights from time to time. Flights supplements can go up or down.The supplements for the specified flights listed in the flight panel will not be increased by more than £100.Where additional flights are added, supplements will be set according to demand and may vary. For up to date supplements for your chosen flight, please check with your travel agent  before you book.

Charge for extra security, insurance, aviation and other associated costs and possible surcharges.

Late booking fee - A charge will apply for all bookings and name changes made withing 14 days of departure. The minimum charge will be £15 per person.

Optional socials excursions - These are payable locally

Children's Clubs - Starfish and Hot Shots

Health and Beauty Treatments

Meals - unless they're advertised as part of the holiday

Under Occupancy Supplement - which may apply in some rooms, including single rooms supplements.

Additional fuel, water, mooring, charges and shore power

Travel insurance - It's a condition of booking that you have medical insurance valid for watersports, scuba diving and mountain biking activities, including a 24 hours service for repatriation to UK if necessary. You may substitute another if it's cover for watersports, scuba diving, mountain biking and sailing is equivalent or better. Please advise name of insurance policy at time of booking.

Entry Visas - see Passport & Visa section

Credit Card Transaction - Prices advertised apply to payment by cash or debit card. A charge will apply to payment by credit card.

Other charges - Such as telephone calls, mini bars, log books, mooring fees and any other services not shown as being free.

Extra Charges - before booking

Please note carefully, as we indicate underneath the price panels, prices include an amount to cover our current fuel charges known at the time our brochure is produced. You should be aware that these charges and costs may change between date of publication  of this brochure and the time of travel. We reserve the right to alter prices and introduce fuel supplement where changes in fuel costs occur. Furthermore, although we have included in our prices an extra charge to cover aviation, security and aircraft insurance.

You should be aware that the charges and costs may change between date of publication  of this brochure and the time of travel. Since all these costs are beyond our control and subject to further changes, we reserve the right to pass on any additional charges to you and they will be added and shown separately at the time of booking. We reserve the right to change prices, price can go up or down. Please therefore check carefully the total costing, including any additional charges, with us or your travel agent before you book.

 

Your Holiday Price

ABTA - The Travel Association

Neilson is a trading name of  Thomas Cook Tour Operations Ltd, is a member of ABTA with membership number V6896. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street  London SE1 9EQ Tel: 0203 117 0500 or look at our website:  www.abta.com

Your Financial Protection

The Package Travel, Package Holidays and Package Tour regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from our brochure and for your repatriation in the event of our insolvency. Where your booking includes a flight, we provide this security by way of a bond held with the Civil Aviation Authority (CAA) under ATOL number 1179.  In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk

The price of your holiday includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices but will be shown separately on your confirmation invoice.

Where you book a package holiday from our brochure/website which does not include a flight, we provide security by way of a bond held with ABTA.

Children

Children under two at time of return journey pay a £50 short haul £90 long haul holiday administration fee and a supplement if using the Starfish Club. We know that different aged children want to do different things, so we have seven clubs -Starfish, Sea Urchins, Surfbusters, Sharksters, Surf Squad, Hot Shots and TAG. Highchairs and cots are available at each centre and must be pre-booked.

Value for Money

The basic price may be more expensive than your average beach holiday but by the time you have added up all the extra costs of keeping your family or friends amused you will see what great value these holidays are. There is no way you could achieve such value or quality by trying to piece together an active holiday once in resort.

Possible Surcharges - Price increases after booking

Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure.

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that plus an administration charge of £1 per person together with an amount to cover agents commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling or receiving a full refund of all monies paid, except for any amendment charges.

We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. The price of your holiday was calculated using exchange rates quoted in the ‘Financial Times Guide to World Review Currencies’ on 31/07/2009 in relation to the rate of 1.1585 Euro/Pound,1.5585 US$/Pound.