Contact Us
Already booked?
Take a look at our FAQ page here for answers to some common questions we receive, alternatively you can contact us with your query using the form, or telephone number below.
If you have any feedback regarding your ski holiday (positive or negative) you can contact our Customer Service team at Ski.Customerservices@neilson.com or call 0845 070 3464
If you've already travelled and would prefer to write to Customer Relations by letter you can send this to:
Thomas Cook Customer Relations,
2-4 Godwin St.,
Bradford,
BD1 2ST.If you're asking us to help you find a holiday, then give us as much information as possible. Dates, locations and other preferences will all help us to find you the right trip.
* denotes a required field.
To make bookings or check availability for a holiday you have in mind:
Monday to Thursday: 8am - 8pm (January: 8am - 9pm)
Friday: 8am - 8pm
Saturday: 9am - 5pm
Sunday: 10am - 4pm
Tel: 0844 879 8155
Fax: 0845 070 3455
Email: sales@neilson.com
Groups:
If you have a group enquiry (10 or more) please email groups@neilson.com or call 0844 879 8155
For invoice queries, ticketing enquiries or to make changes to an existing active/ summer booking:
Email: admin@neilson.com
Customer Services Department:
Monday to Friday: 9am - 5.30pm
Tel: 0844 879 8162
Email: customerservices@neilson.com
Recruitment Enquiries:
Monday to Friday: 9am - 5.30pm
Tel: 0844 879 8160
Email: recruitment@neilson.com - summer recruitment
Email: skijobs@neilson.com - ski recruitment
PR & Marketing Enquiries:
Monday to Friday: 9am - 5.30pm
PR & advertising enquiries: marketing@neilson.com
Postal Address:
Neilson Active Holidays Limited
Locksview
Brighton Marina
Brighton
BN2 5HA
To give feedback on our website:
Email: Website@neilson.com
Already travelled?
If you've already travelled and would prefer to write to Customer Relations by letter you can send this to:
Customer Relations
Neilson Active Holidays Limited
Locksview
Brighton Marina
Brighton
BN2 5HA
There's
loads of useful information here on the Neilson site. But if you can't
find what you're looking for, then you can get in touch with us.
Our forums are great for getting honest opinions from guests and staff.
If
you need to speak to us, there are several ways to get in touch.
Details of our key departments are listed below, but if you're not sure
who you need to speak to, just fill in this form.