Already Booked?
You've already booked your Neilson holiday? Fantastic. We hope you have a great time with us.
We know you may have a lot of questions. We've been asked some of these questions before. Frequently. So our new
Frequently Asked Questions page may have the wisdom you need.
If you can't find the information you're looking for, feel free to
contact us through this site.
Want to make a change to your booking?
Send us an email at
admin@neilson.com quoting your booking reference (This should start with a D, R or S) and we'll be happy to help you. Please note that there may be a charge for changing your booking.
Insurance
All our guests need to have adequate holiday insurance before they travel. There are many insurance policies available, but it is vital that your policy covers you for all the activities you'll be enjoying on your Neilson holiday. If you'll be having a go at activities like scuba diving and off-road mountain biking, make sure your policy covers you adequately. We have arranged a policy with Axa Insurance which is custom designed for Neilson guests and the adventures they enjoy.
Marine insurance - All Neilson Beachclub, Beachplus or Yachting holidays include 'Marine Insurance'. This is paid and arranged by us and covers you for liability and damage to watercraft and other water users while afloat with us. So do not be alarmed if your personal policy advises you are not covered for liability while sailing. Our marine insurance covers you.
Getting excited? Share it!
The best way to share the excitement of looking forward to your Neilson holiday is to pay a visit to the Neilson
forums on this site. They are full of people bursting with enthusiasm about their Neilson holidays, with frequent visits from Neilson staff too. And if you're an experineced Neilson veteran, here's your chance to share some of the knowledge you've picked up during your time with us.
Get in the picture
If you're trying to imagine what it's
really like in your destination of choice, don't trust our photography - have a look at the photos that really matter - other people's holiday snaps! Our
photo albums let you see things from the eyes of the folks who really matter.
Going yachting?
You can now save time and hassle on the first day of your yachting holiday by pre-ordering your grocery shopping online. Just fill in our handy form and our staff will do the rest. They'll do your shopping and load it aboard your boat, ready for your arrival. All you need to do is settle up with them in local currency. Just think of that cold beer waiting for you in your onboard fridge! Check out our
online yacht provisioning.
Self-catering in France?
In lots of our French ski resorts, you can save time on grocery shopping by pre-ordering stuff to be delievered to your apartments. Here's more info on
ordering groceries in France.
Foreign Exchange
Home Delivery - Order Travel Money to be Delivered to Your DoorOrder your travel money securely and easily online through Neilson. Thomas Cook offers 0% commission on a
wide range of currencies, with delivery of your travel money direct to your door.
If you order
before 12 noon we will even deliver to you for the next working day.
Order Your Travel Money Now