Help & contact

Here's a list of the most common questions (and the answers) we get asked. If we haven't answered your question below, you can get in touch with us by phone, whats app or even contact us by email, just click here.

Search FAQs

Use the search bar below to find answers to common questions.

BOOKING A HOLIDAY
Making a payment
Deals and discounts
Information on dietary requirements
Flexible payment plans
Special occasions
Accommodation Tourist Taxes
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Travelling
Travel and Flights Information
Jet2
Advanced Passenger Information
TUI
Travelling with Children and Infants
Enter Air
Electric Bikes
Easyjet
Transfer Information
British Airways
Requesting Special Assistance for my flight
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Existing bookings
Manage my booking
Where are my tickets?
Special requirements
Pre-departure changes and post travel enquiries
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Beach Club holidays
What rooms are available to book?
Is Wi-Fi available in the Beach Clubs?
Do you provide beach towels?
Food and drink / inclusive meal nights
Accommodation only
Typical weather in Greece
Typical weather in Croatia
Typical weather in Sardinia
What is the address of my Beach Club?
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Families
Kids' clubs
Can I book interconnecting rooms?
Do infants get a seat on the transfer?
What is the cut off age for child prices?
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Beach Club activities
What activities are included?
Is private tuition available?
Can I book water ski or wakeboarding lessons?
Example activity planner
Can I learn to sail on a Beach Club holiday?
Can I book a yacht for just a day?
Is private tuition for sailing, windsurfing and tennis available?
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Sailing holidays
What qualifications do I need?
What provisions are provided?
Is marine insurance included?
What is the wind like?
Can I charge my phone on your yachts?
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Ski & Board holidays
Can I book ski & snowboard carriage?
How do I buy lift passes?
What are the differences between the hire equipment?
Are helmets included?
What is the address of my ski accommodation?
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At your ski resort
What is my Hotel board basis?
What is my Chalet Hotel board basis?
Weather and resort stats for Andorra
Weather and resort stats for France
Weather and resort stats for Italy
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Contact us

Opening times

The customer contact centre will be closed for staff training on 13th, 14th & 15th April.

We will reopen on Thursday 16th April at 09:00

Apologies for any inconvenience caused.  

Sales enquiries & Existing bookings
Monday to Friday: 09:00-17:30
Saturday : 09:00 - 17:00
Sunday & Bank holidays : Closed 

Guest services
Monday to Friday: 09:00 - 17:30
Weekend & Bank holidays : Closed
 

 

0333 014 3351

My Neilson

Manage your booking on My Neilson

My Neilson

Marketing

For marketing and PR enquiries, send us an email.

Marketing enquiries

Recruitment

Visit our dedicated Neilson recruitment site

Neilson recruitment

Give us a call

01273 666130

Find us at

Neilson Active Holidays

2nd floor, Locksview 
Brighton Marina Brighton 
BN2 5HA

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